Shipping and Return Policy
Shipping costs are dependent on your location. We ship all domestic orders via Fedex Ground and costs typically range between $20 - $60 for bicycles, with some oversize packages costing more. We inspect and repackage every product prior to shipping to you. For international shipping inquiries please click here.
All Sales are final after 14 days. Returns, exchanges cannot be made on items past 14 days from purchase date. Please see below for terms and conditions related to specific product types.
Email us at firstname.lastname@example.org or call us at 760-542-8473 for proper return instructions. All associated shipping costs, inbound and outbound, are the responsibility of the customer. Order cancellations after shipment has been made and returns not due to our error are refunded less our outbound and return shipping costs.
Accessories: Accessories purchased online or in store may be returned or exchanged within 14 days.
Schwinn, GT, & Mongoose Special Orders: All Schwinn, GT, and Mongoose bicycles are categorized as special order products. When an order is placed online or over the phone you have committed to purchasing that bicycle by submitting your order. Customers are notified that the bike will be ordered by us and be shipped or assembled once it arrives within 7-10 days. We are unable to return special order bicycles to our suppliers, therefore we are unable to accept returns in cases where special orders are involved.
Inspection: Please inspect the item before assembly or discarding any packaging. Once your order is shipped, Americas Bike Company is not responsible for any damage incurred during shipping. Please contact the shipper within 7 days if your bike is damaged upon arrival. Take pictures, and save the original packaging so the item can be documented. We will help you with the claim process and honor all manufacturer's warranties. Returned items that arrive damaged, used or otherwise not as-new and/or without original packaging are refunded on a pro-rated basis. We do not cover incidental or consequential damages in connection with the timing of delivery or product description or function. Costs including but not limited to assembly fees incurred by the customer's own volition are not covered. Some jurisdictions do not allow the exclusion or limitation of incidental or consequential damages so the above limitation or exclusion may not apply to you. This policy gives you specific legal rights, and you may also have other rights, which vary from state to state or country to country.
When returning an item to us, please make sure that it packaged securely before shipping. We are not responsible for damage incurred to an item during return shipping. We recommend that you purchase insurance when returning an item to us. If you have any questions about this return policy we suggest you email us at at email@example.com before ordering.